LIVING LIFE

A few days ago, I decided to use some of my credit card points to make a reservation at a hotel. The process seemed easy enough – check your online account to determine how many points you have accrued, decide which hotel you want, and call with any questions. The first two parts of that were very simple – not so much the last part.

My questions were very direct and clear cut. All I needed was to determine the company policy regarding gifting a reservation and the possibility of increasing the existing point balance. The first time I called, the cheery AI voice hung up on me. The second time, it asked me to explain my problem and then asked me to explain my problem with more detail over and over again. I ended up hanging up that time. The third time I called, I gave an extremely long and detailed explanation in hopes of wearing down the still cheery AI voice. Just as I was about to start to launch into a string of four letter words, I was connected to an agent.

In the future when an automated voice tells me that it can assist me, I am just going to start singing the Beatle’s song “Help” and see what happens.

This could be interesting.

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